At Wildflow Adventures we respect your privacy and value the trust you place in us. This Privacy Policy explains who we are, what data we collect, how and why we process it, with whom it may be shared, how long it is retained, and the rights you may exercise regarding your personal information.

We process personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and all applicable national legislation on data protection. Any personal data provided to Wildflow Adventures through the use of our website or services will be handled securely, lawfully, and transparently.

Personal Data

Personal data is any information relating to an identified or identifiable natural person. Examples include your name, identification number, contact details, location data, or other elements relating to your identity.

Processing of personal data includes any operation carried out, whether automated or not, such as collection, recording, organization, consultation, transmission, or deletion.

Rights of Data Subjects

As a data subject, you have the following rights under GDPR:

  • Right of access – to obtain information on the personal data we hold about you and its processing.
  • Right of rectification – to request correction, updates, or completion of your personal data.
  • Right to erasure (“right to be forgotten”) – to request deletion of your data, provided no legal obligations or active contracts prevent it.
  • Right to restriction of processing – to request suspension or limitation of processing under legal grounds.
  • Right to data portability – to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
  • Right to object – to withdraw consent or object to the processing of your personal data where applicable.
Data Breaches

A data breach is a security incident that leads to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data. Examples include unauthorized sharing, loss or theft of devices, or sending information to the wrong recipient. Should such an incident occur, we will act promptly in accordance with GDPR requirements.

Collection and Processing of Personal Data

Wildflow Adventures is a tourism and adventure company operating in São Miguel, Azores. Personal data may be collected for the following purposes:

  • Customer management – reservations and bookings require us to collect and transmit certain personal information to service providers.
  • Marketing – with your explicit consent, we may send you information about services, news, or campaigns via email or telephone. You may revoke this consent at any time.
  • Competitions and promotions – when you participate in events or promotions, your data will be used solely for the stated purpose.
  • Information requests – to respond to inquiries regarding our services or corporate information.
  • Service quality evaluation – collecting feedback to improve our services and analyzing online usage statistics.
  • Fraud prevention – we may perform checks to minimize credit card fraud and request supporting documents where legally necessary.
Minors

The personal data of minors is only collected and processed with the prior consent of their legal representatives. Parents or guardians may request access to or deletion of such data at any time.

Data Retention

Personal data will be retained only for as long as necessary for the purposes it was collected or as required by law. Where no legal obligation exists, data will be deleted upon request or when no longer needed for the stated purpose.

Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL (Secure Socket Layer) technology for secure transactions, and our servers are hosted within the EU under strict security standards.

Sharing with Third Parties

By providing personal data, you consent to its processing by Wildflow Adventures and the necessary service providers to deliver the contracted services. In some cases, data may be transmitted to entities outside the European Union, always in accordance with applicable data protection legislation.

We will never share or sell your personal data to third parties for purposes unrelated to the services you have requested.

Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

Wildflow Adventures
Email: geral@wildflow.pt
Phone: +351 927 447 542
Address: Estrada Regional Achada, 011, Achada, 9630-028